Institut SERVICE-CHECK: platform for customer feedback, surveys and verified reviews

Client

Institut SERVICE-CHECK – technology and development partner since 2014

Challenge

SERVICE-CHECK makes customer satisfaction and service quality measurable. To do so, the platform brings together different feedback channels – from automated customer surveys and open surveys to employee surveys – and turns them into meaningful analyses and verified customer reviews.

At the same time, service-check.com gives consumers guidance and confidence when choosing service-oriented businesses.

Solution

Since 2014, we have been developing and expanding a scalable survey, analytics and review platform together with SERVICE-CHECK.

The platform covers automated and open surveys, employee surveys, individual client areas, extensive analytics and reporting features, and the publication of verified reviews.

Interfaces to external systems allow surveys to be triggered automatically. A dedicated mailing infrastructure ensures that even large volumes of survey invitations are delivered reliably.

The technical architecture is continuously evolving and is regularly extended with new features, interfaces and automated processes.

Result

More than 3.8 million survey results have already been collected and analysed via SERVICE-CHECK.

Since 2014, we have delivered more than 1,000 releases with improvements and enhancements.

With availability of over 99.99%, the platform today forms the technical foundation for numerous survey, analytics and review processes – and has been continuously developed for more than twelve years.